Wednesday, April 30, 2014

How Not to be a Call Center Agent (Globe)

I recently called the technical support hotline of Globe Telecoms to inquire about the guarantee on minimum upload speed of a broadband package we're about to sign-up for.

After discussing to the call center agent (CCA) my requirement and the urgency of my requirement, the conversation went like this:

CCA: So, ma'am, upgrade to 10mbps or 15 mbps (with a very self-righteous tone)

Me: (After telling her 2x or 3x that in our office building, only up to 5mbps is available) But only 5mbps is available in our building...

CCA: Then wait for the 10mbps to be available in your building! (again, with that self-righteous tone!)

I put down the phone. There's no point conversing with this woman.